Terms and Conditions
The WishWin Casino services and website use is governed by these Terms and Conditions. By using this site, you agree to the terms outlined below. I request you to read the document carefully to understand your rights and obligations.
Introduction
Welcome to WishWin Casino. The terms and conditions set out the rules and regulations for using the website. When you use the services, you confirm you accept and agree to these terms. This page outlines your responsibilities and rules about bonuses and payments, account security, and other important information.
General Terms
The following terms apply to all visitors and registered users of WishWin Casino:
- General Rules – These terms apply universally across the website.
- Privacy Notice – Our commitment to protecting your personal data.
- Cookie Notice – Details on how cookies are used on the site.
- Bonus Terms – Specific terms and conditions for promotions and bonuses.
- Game Rules – The rules that apply to individual games offered by the platform.
Please note that these rules are subject to change, and you will be informed of any modifications via the website or through direct communication.
Account Registration and Management
Make sure to register with WishWin Casino to avail of their services. When you register, you need to give a real name and other information. You are only permitted to have one account. Having more than one account is not allowed, and you will lose any winning/bonus related to that account. If you think someone has gotten into your account, tell us immediately.
Account Security
You are responsible for the security of your account. Keep your login information safe, ensuring no one else gets into your account. If you’ve noticed something strange or think someone’s been using your account, contact support.
If it has no outstanding balances or withdrawal instructions, you can apply to close the Account at any time. Your account will be closed without immediate effect if it has a balance or pending withdrawals.
Eligibility and Legal Compliance
You are required to be the legal agent (18 years old and older) and legally able to participate in online gambling where you reside to use WishWin Casino services. It is the responsibility of you only to ensure that you are not violating any laws of your country.
User Warranties
By using the website, you confirm that:
- All information provided is accurate and true.
- You are not under the influence of alcohol, drugs, or other substances while using the platform.
- You understand that gambling involves risks, including the possibility of financial loss.
- You are not using stolen funds or engaging in money laundering activities.
- You will not engage in collusion with other users to manipulate the platform.
You are also responsible for ensuring that the payment methods used to deposit funds into your account are legitimate and belong to you.
Depositing and Withdrawing Funds
Deposit and Withdrawal Limits
For your convenience, we have established the following limits for deposits and withdrawals based on your account level:
| Account Level | Deposit Limit (AUD) per day | Deposit Limit (AUD) per month |
| Level 1 | 800 | 10,500 |
| Level 2 | 800 | 16,000 |
| Level 3 | 1,200 | 20,000 |
| Level 4 | 1,600 | 24,000 |
| Level 5 | 2,500 | 35,000 |
Please note that all withdrawals are subject to approval and verification. The platform reserves the right to delay or withhold payments until all verification checks have been completed.
Bonuses and Promotions
WishWin Casino offers various bonuses and promotions. Each bonus comes with specific terms and conditions that you must adhere to in order to claim and use them effectively.
Bonus Contributions
The following games contribute to the wagering requirements for bonuses:
- Slots (excluding specified games), Scratch Cards, and Keno: 100%
- Live Casino Games: 10%
- Table Games: 10%
- Video Poker: 10%
Some games, such as Jackpot Slots and Bingo, are excluded from bonus play. Please refer to specific bonus terms for additional restrictions.
Fraud and Misuse
Any attempt to defraud or abuse the system, including the use of someone else’s payment methods, cheating, exploiting software bugs, or colluding with other users, will result in immediate action. Violations may lead to:
- Suspension or closure of your account.
- Forfeiture of any winnings or bonuses.
- Reversal of withdrawals.
- Reporting to relevant authorities.
We take fraudulent activities seriously and will take appropriate action to protect the integrity of our platform.
Liability Limitations
WishWin Casino is not liable for:
- Errors in the information you provide.
- Fraudulent or misleading activity by users.
- Delays or issues related to payments.
- Any disruptions or issues with the website that are outside of our control, including technical failures, software errors, or internet connection issues.
The company will not be responsible for any financial loss incurred due to the misuse of the platform or technical difficulties.
Complaints and Dispute Resolution
If you have a complaint, please contact our customer support team. We have a structured complaints procedure in place to resolve any issues promptly. You must provide the following details:
- Account username.
- The nature of your complaint.
- Specific dates and times associated with the issue.
We aim to resolve all disputes fairly and transparently. If we can’t sort the problem out using the internal process, we’ll let you know what to do next.
Applicable Law and Jurisdiction
The law of Australia governs these Terms and Conditions. If you can’t resolve any issues with us directly, the relevant court in Australia will be applied to.
Changes to Terms and Conditions
We can change the terms and conditions whenever we deem fit. You must look at the website often to be aware of any changes as this is your responsibility. If you keep using the platform after the changes, you accept that changes.